Ability to display "Travel Time Back From Location"

Ability to display "Travel Time Back From Location"

We are using Service Board to schedule Jobs with travel from our Wharehouse to the Location and travel back to our Wharehouse.     

1- It would be interesting for us to display in Service Board "travel time back from location" as it is for "travel time to location".

ie: For a 4 hour-job which needs 2 hours to go to location and 2 hours to go back to our Wharehouse, it would be helpfull for dispatcher to see in service board not only "travel + service appointment" but travel back too.

 

2- Multiple assignment is a great option for dispatching, it could save us lot of time if travel time (ongoing and return) could be automatically linked to other multiple-assigned resources Service Appointment. 

Best regards

What is the underlying problem do you intend to solve with this idea?
To improve ServiceBoard readability
How is the problem being addressed today, if at all?
We are creating event to "draw" travel time back to location on ServiceBoard
Product Area?
Service Board
What version of ServiceMax are you on?
20.1
4 Comments
Line Chef
Line Chef

This functionality will be a great enhancement for DC HTML5 as well. 

Travel time from location is displayed on DC HTML5 but is neglected by the Event service time calculation. then, when the technician will log in to the GO app he won't see the travel time back. this is very confusing.

 

 

Product Team
Product Team
Status changed to: Under Consideration

Thanks for submitting @arnaudgayet. We will definitely plan on adding this and I will let you know once we have a committed release.  

Pastry Chef
Pastry Chef

Definitely needed and already in Dispatch Console. It should show Travel Time Back where it then also shows Back to Where as the To can be from Prior Appointment, Current GPS or Default Home Location.

And when you schedule from a Prior Job that the Travel Time back on the prior appointment does not show when there is an appointment on the same day and they are linked together with the option to automatically move up the start time of the followup appointment according to the travel time between the 2.

Product Team
Product Team
Status changed to: On The Roadmap

Currently planned for 21.1 for Service Board.