Advanced Technician Search - Allow Multiple Skills

Advanced Technician Search - Allow Multiple Skills

Give the ability to allow for multiple skills to be setup for a work order, based on Skill Match rules. Currently, if multiple skills are applicable, only the first returns.

What is the underlying problem do you intend to solve with this idea?
Better searches with the Dispatch Console, to allow for returning proper technicians based on multiple skills required
How is the problem being addressed today, if at all?
Manually updated Skill Set field with custom Apex
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
3 Comments
Retired

Customers have been asking for this in multiple industries (HC, O&G, MedDev, Aviation, etc).  As well asking for a way to integrate into an LMS system to allow for completed training to be included as a skill. Michael Majerus Andrew McKay Casey Palmer

Sushi Chef cpalmer
Sushi Chef

The problem we have now is we need to be able to add Account or IP related skills and then before we dispatch the WO we can see the skills that are required so we can properly set the filtered technician search on DC.  This is particularly important when the Account or IP requires some types of safety training to even enter the location.

Product Team
Product Team
Status changed to: On The Roadmap

Thanks for your feedback. Being able to consider multiple required skills when searching technicians for a job is certainly important. 

We do not plan to further enhance DC1, but as of release 19.1 Service Board will support this scenario via a new feature called "Recommend Resources". We look forward to receiving feedback on the new approach.