cancel
Showing results for 
Search instead for 
Did you mean: 

All Day Event Tickbox (Autumn 17)

All Day Event Tickbox (Autumn 17)

All Day Event Tickbox (Autumn 17)


Can we please make an enhancement to allow when the 'All Day Event' tickbox is selected that this doesn't allocate 24hours to the event created, in actual fact it looks at the business hours and populates only that time.

For example, when an engineer takes vacation our process is to create an event named vacation, if the engineer takes a full day off work for vacation we create the event and have to manually enter the engineers official working hours, because if we use the tick box 'All Day Event' we get a 24hour time entry into the Timesheet and the Dispatch Console - surely the business hours should be considered when selecting all day, meaning it will record only the available hours in the day in line with what the business hours state for that user?  We use Autumn 17.

What is the underlying problem do you intend to solve with this idea?
This will ensure that it is easier for users to create events and more importantly the time recorded reflects the actual hours which are deemed are available for that user and not blocking 24hours.
How is the problem being addressed today, if at all?
Manually the users are having to manually enter their official start and official end time, whereas it would be simpler to tick all day, and this would block out their officially assigned hours.
Product Area?
Reporting & Analytics Scheduling & Dispatch Other
What version of ServiceMax are you on?
Summer 17
1 Comment
Product Team
Product Team
Status changed to: Under Consideration

We do not plan to make further enhancements in DC1, but we will consider this idea as we move forward with Service Board.