Copy/Paste WO and Events in Dispatch Console

Copy/Paste WO and Events in Dispatch Console

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Sometimes we need to duplicate events in dispatch console for technicians.  It will improve our operation efficiency if we can have duplicate capabilities on copy/paste events in Dispatach Console.

Here's the proposed steps to allow user copy/paste events in the resource area in the Dispatch Console:

• Highlight a resource

• Select an Event

• Right Click

• Click on copy

• Higlight another resource

• Right click

• Click on Paste

• Check that the event is copied

What is the underlying problem do you intend to solve with this idea?
Sometimes we need to duplicate events in dispatch console for technicians. It will improve our operation efficiency if we can have duplicate capabilities on copy/paste events in Dispatach Console.
How is the problem being addressed today, if at all?
Create new events
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 15
5 Comments
Customer Success Team
Customer Success Team

Deirdre Yee​  Is this a duplicate to this idea which is already on the roadmap? 

Community Manager
Community Manager

Lisa Mercer​ great question. Mayhul Jain​, please can you review this idea and the one Lisa linked in her comment? Would you say this is a duplicate of that idea?  If so, you can change the status to duplicate which will automatically close this one for voting. Nicole Guzzo​ FYI.

Customer Success Team
Customer Success Team

Mayhul Jain​ - Can you please advise?   Thanks!

Product Team
Product Team

Yes, this is a duplicate of the idea submitted earlier.  On our roadmap for DC2.