DC Map Plot - Include technicians and WO on the same layer

DC Map Plot - Include technicians and WO on the same layer



The current DC Map Plot functionality allows to:

(1) Plot a list of WOs (coming from a DC view) on the map (for example, all urgent open WOs) or

(2) Show the daily route a technician will follow to attend his assigned WOs, day by day


We need a way to add display on map a set of WO (like in (1)) and the technicians currently around them, so the planner can assign each WO to the technicians closest to it.

What is the underlying problem do you intend to solve with this idea?
Facilitate the work of the palnner by graphically knowing how is closer to which WO at each moment.
How is the problem being addressed today, if at all?
It is not.
Product Area?
What version of ServiceMax are you on?
Staff Chef richard_lewis
Staff Chef

Hi @toniloun , have you watched any of the design time sessions for the replacement for Dispatch Console which is called 'Service Board'?

Service Board Design Time Session Recording

Regards, Richard

Product Team
Product Team
Status changed to: On The Roadmap

Thanks for your feedback. We do not plan to further enhance DC1, but Service Board will support this capability (plotting both technicians and WOs on a map) as of GA/19.1.