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Demonstrate job is complete and tech is available [GE O&G]

Demonstrate job is complete and tech is available [GE O&G]

Demonstrate job is complete and tech is available [GE O&G]

Status: Delivered Submitted by Retired on ‎11-23-2016 10:07 AM

Idea created on behalf of GE O&G

When the technician closes the work order, the dispatch console should be updated to reflect the technician status.

This will drive down the non-productive time for business that have same day work order assignments.

Shows the Tech as free for work and Drives down non-productive time

Steps to recreate:

Create WO

Open WO

Close WO

Tech must show as available when WO closed

What is the underlying problem do you intend to solve with this idea?
This will drive down the non-productive time for business that have same day work order assignments.Shows the Tech as free for work and Drives down non-productive time
How is the problem being addressed today, if at all?
It is not
Product Area?
Work Order Management
What version of ServiceMax are you on?
Summer 15
1 Comment
gabriele_bodda
Product Team
Product Team
‎03-11-2019 03:28 PM
‎03-11-2019 03:28 PM
Status changed to: On The Roadmap

Service Board has been designed to work closely to the new smartphone app so that updates to appointment statuses are immediately pushed to the dispatcher. This way the dispatcher has always an up to date view of the ongoing jobs and of the available resources. This capability will be available at GA (19.1).

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