Idea created on behalf of GE O&G
When the technician closes the work order, the dispatch console should be updated to reflect the technician status.
This will drive down the non-productive time for business that have same day work order assignments.
Shows the Tech as free for work and Drives down non-productive time
Steps to recreate:
Tech must show as available when WO closed
Service Board has been designed to work closely to the new smartphone app so that updates to appointment statuses are immediately pushed to the dispatcher. This way the dispatcher has always an up to date view of the ongoing jobs and of the available resources. This capability will be available at GA (19.1).
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