In Dispatch Console, Advanced search, the available feature enables us to search all the FSR's with a specific skill level or below the mentioned skill level.
It would be good to have a configuration settings where in we will be able to search FSR's with just the specific skill level.
What is the underlying problem do you intend to solve with this idea?
We intend to retrieve only those FSR's who satisfy the specific mentioned skill level to have an appropriate list of FSRs for scheduling.
How is the problem being addressed today, if at all?
As of today we are able to retrieve all the FSRs less than and equal to the specified skill level.
Product Area?
Communities Scheduling & Dispatch
What version of ServiceMax are you on?
Winter 17
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