Dispatch Console - Advanced Search - Search FSR with specific Skill Level

Dispatch Console - Advanced Search - Search FSR with specific Skill Level

In Dispatch Console, Advanced search, the available feature enables us to search all the FSR's with a specific skill level or below the mentioned skill level.

It would be good to have a configuration settings where in we will be able to search FSR's with just the specific skill level.

skill level.PNG

What is the underlying problem do you intend to solve with this idea?
We intend to retrieve only those FSR's who satisfy the specific mentioned skill level to have an appropriate list of FSRs for scheduling.
How is the problem being addressed today, if at all?
As of today we are able to retrieve all the FSRs less than and equal to the specified skill level.
Product Area?
0 8
What version of ServiceMax are you on?
5
3 Comments
Product Team
Product Team

Aishwarya P​ - Thanks for sharing your use case.  I will address this as part of the resource filters for DC 2.0. 

Thanks,

Mayhul Jain

Product Management | Scheduling

Community Manager
Community Manager

Hi Aishwarya P​! We're having a Design Time on Dispatch Console 2.0 on June 12th.

See our event for more details: Design Time: Dispatch Console 2.0 - Overview, Demo and Beta Program and RSVP yes for a calendar invite!

Product Team
Product Team

Per Release 19.1, Service Board will offer Resource Recommendation and Elastic Search Capabilities.