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Dispatch Console: Allow to change row size of calendar or show AM/PM in vertical order

Dispatch Console: Allow to change row size of calendar or show AM/PM in vertical order

Dispatch Console: Allow to change row size of calendar or show AM/PM in vertical order

Based on the feedback of our dispatchers, the size of the row per technician in the Dispatch Calendar is far to small in some situations. We suggest to not only enable zoom for the period but for the calendar size overall. Another possibility could be the option to split the day across two (AM/PM, or even more lines e.g. for shifts) for each technician. This would also reduce the number of overlapping icons.

Product Area?
Reporting & Analytics
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team
Status changed to: Not Planned

The new UX in Service Board provides better readability, and the rows automatically expand when multiple jobs overlap (which was one of the main usability issues in DC1). Being able to configure the row height should therefore not be needed, but we welcome feedback as Service Board is rolled out to users.