When in the Dispatch Console the Start Date & End Date are filled and clicked on "Auto-populate" it calculates the Service Time.
However, when I add one our of drive time either before or after and click on "Auto-populate" it adds them both to the End Date. In the calendar it shows the drive time before and after as configured. The Scheduled Date Time field on the work order shows Start Date plus Before Drive Time and the time.
I would like to see that the Start Date is the Same as the Scheduled Date Time. The Logic is that dispatchers don't have to calculate which date/time they actually agreed upon with the client and calculate the drive time to get to the Scheduled Date Time.
If the customer expects the client on for example 15:15 and the expected service time is 2 hours. It would be easier as followed:
Start Time: 15:15 (will also be scheduled Date / Time)
Travel Time before: 1 hour, shows on calendar that travel starts at 14:15 until 15:15
Trave Time after: 1 hour, shows on calendar that travel starts at 17:15 until 18:15
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