Dispatch Console Not Only for Technician !

Dispatch Console Not Only for Technician !

In my business a number of managers, supervisor would like the Dispatch Console to be the place to manage all the resources from their team.

But in the team they don't have only Technicians, they have as well admin resources, supervisors...

Would it be possible to add in a territory, a team just Sales Force Users.

(No need to create a technician record to show up in the Team)

Nick SauerRamesh Kotamareddy

What is the underlying problem do you intend to solve with this idea?
I would like to have one place to see my entire service team. No need to navigate to Sales Force/ Outlook.
How is the problem being addressed today, if at all?
Today in order to see and schedule my team I need to to set up everybody as a Technician Record which is not the reality.Some resources are not technician.
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
3 Comments
Roast Chef
Roast Chef

The expansion of DC to be a full-fledged scheduling tool would be a very good improvement.

Community Manager
Community Manager

Hi all. We're having a Design Time on Dispatch Console 2.0 on June 12th.

See our event for more details: Design Time: Dispatch Console 2.0 - Overview, Demo and Beta Program and RSVP yes for a calendar invite!

Product Team
Product Team
Status changed to: Under Consideration

As of 19.1 Service Board will only support scheduling jobs to resources assigned to a Service Team, but we will consider this enhancement as we move forward with the new design.