In addition to the request of Stephen Loertscher, I suggest to improve the Dispatch Console with two display options as follows:
- show only working days related to the territories or teams selected
- show only business hours related to the territories or team selected
This would reduce the necessity of zooming in/ refresh and it would highly increase the transparency on unplanned working time. Currently, 12am - 6am looks empty but in fact is out of business hours. The same for the evening hours.
What is the underlying problem do you intend to solve with this idea?
How is the problem being addressed today, if at all?