Showing results for 
Search instead for 
Did you mean: 

Dispatch Console - Show record look and feel

Dispatch Console - Show record look and feel

Dispatch Console - Show record look and feel


While opening a Work Order record from the dispatch console using the "Show record" menu, the look and feel of the page that is displayed looks like old legacy and is not consistent with the look and feel of the Work Order record opened from directly.

It seems there is a parameter that is added in the URL of the popup window that is launched from the dispatch console: "isdtp=mn".

Removing this parameter displays the Work Order record with the "normal" look and feel.

Would it be possible to remove this parameter from the URL while opening the Work Order from the Dispatch Console using the "Show record" menu?

Thanks for your help!

What is the underlying problem do you intend to solve with this idea?
User experience inconsistency.
How is the problem being addressed today, if at all?
Some users are making copy/paste of the URL in a new window (as the URL on the popup is not editable) and removing the parameter at the end of the URL.
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
Community Manager
Community Manager

Hi Nabil ZEGHACHE​ - in case you're interested we're having a Design Time on Dispatch Console 2.0 on June 12th.

See our event for more details: Design Time: Dispatch Console 2.0 - Overview, Demo and Beta Program and RSVP yes for a calendar invite!

Product Team
Product Team
Status changed to: Duplicate

We do not plan to further enhance DC1, but Service Board will have a new and more consistent way to access job and resource details.

There was also a previous idea about this problem: