While opening a Work Order record from the dispatch console using the "Show record" menu, the look and feel of the page that is displayed looks like old legacy salesforce.com and is not consistent with the look and feel of the Work Order record opened from salesforce.com directly.
It seems there is a parameter that is added in the URL of the popup window that is launched from the dispatch console: "isdtp=mn".
Removing this parameter displays the Work Order record with the "normal" salesforce.com look and feel.
Would it be possible to remove this parameter from the URL while opening the Work Order from the Dispatch Console using the "Show record" menu?
Thanks for your help!
What is the underlying problem do you intend to solve with this idea?
User experience inconsistency.
How is the problem being addressed today, if at all?
Some users are making copy/paste of the URL in a new window (as the URL on the popup is not editable) and removing the parameter at the end of the URL.