Dispatch Console View (Read Only) for Technicians to see all Service Team Members

Dispatch Console View (Read Only) for Technicians to see all Service Team Members

Currently only a user set as Dispatch can see the schedule of all Technicians on a particular service team and will immediately grant them full dispatching access for all team members. However, a normal service engineer whom is starting the dispatch console can of course dispatch to him/herself but not view the scheduled assignments of their team members. It has been request to enable a view only for CSE's so they can see their planned work orders in the dispatch console schedule but not change them.

What is the underlying problem do you intend to solve with this idea?
CSE's can't see the schedule of their team members in view / read only inside the dispatch console
How is the problem being addressed today, if at all?
Bypass and look in the salesforce calendar but then they have to switch between the two.
Product Area?
8
What version of ServiceMax are you on?
0
10 Comments
Product Team
Product Team

Hi Jeroen - Thanks for posting this idea and one that a few others have mentioned as well.  We have included it our roadmap. 

Roast Chef sonia_genesse
Roast Chef

Hi Mayhul,

Do you have any idea when this could be released in what version or build?

Thank you in advance.

Sonia

Staff Chef richard_lewis
Staff Chef

Mark Taylor​, this may be something you want to vote on.

Staff Chef richard_lewis
Staff Chef

Product Hub​, do you have any updates on  when this functionality will be available? Will this be part of the updated dispatch console due to be delivered towards the end of this year?

Fry Chef lstreatorhs
Fry Chef

Anyone else having problem accessing dispatch console when using Chrome?  Is there a fix?

Roast Chef sonia_genesse
Roast Chef

Hi Lisa,

Please refer this this article:  This has resolved the issue for us in Winter 17.

Salesforce Compatibility Issue with Chrome v60 Impacting ServiceMax App

Thank you,

Sonia

Roast Chef sonia_genesse
Roast Chef

Hi Jereon,

Has this ever made into a release or onto the Product Roadmap?

Thank you,

Sonia

Sushi Chef cpalmer
Sushi Chef

This would be nice.  We are also using the SF Multi-User Calendar with Text displayed.. 

Product Team
Product Team

Sonia Genesse​ - Yes, Read Only will be part of the GA release for the new Dispatch Console.

Product Team
Product Team

We can confirm that this feature will be available for Service Board in 19.1 Release (Feb 2019)