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Dispatch Multiple Work Orders

Dispatch Multiple Work Orders

Dispatch Multiple Work Orders

Similar to dispatching multiple technicians to a single Work Order, I've had clients ask about an option to do the opposite.

- Have an option on the technician name in the console for "Schedule Multiple Work Orders"

- Dialogue box pops up

- Click on WO's to be scheduled from the queue

- Have columns for start time, end time, drive time

- Save, and all WO's are scheduled, events created, tech calendar updates

What is the underlying problem do you intend to solve with this idea?
Speed of dispatch could be improved. Especially for small and mid sized companies where they've created a dispatch view that brings up all the WO's for a single tech or a small team.
Product Area?
Reporting & Analytics
What version of ServiceMax are you on?
Summer 16
Product Team
Product Team
Status changed to: Under Consideration

Hi Jeremy, thanks for your feedback. Allowing dispatchers to schedule multiple jobs at once is definitely something we plan to consider as we move forward with Service Board.

Today in DC1 you can assign multiple jobs to one resource by dropping the WOs on the technician's name. In Service Board we may consider expanding that approach to also create appointments, which would likely require an integration to the optimizer in order to sequence the jobs properly and minimize the total drive time.



Product Team
Product Team
Status changed to: Delivered

Delivered as part of 20.2c in Service Board.