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Dispatch Technician Service Board should open in same window

Dispatch Technician Service Board should open in same window

Dispatch Technician Service Board should open in same window

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When using Dispatch Technician for Service Board and the user already has an instance/window of Service Board open, it should open the work order in the same window as Dispatch Console does.

However, this is not the case with Service Board and thus opens a new window each time. This forces Dispatchers to keep closing windows every time and dragging and placing the new window on the screen they want it over and over again.

What is the underlying problem do you intend to solve with this idea?
Dispatch Technician Service Board should open work order in existing window if service board is already open
How is the problem being addressed today, if at all?
No solution
Product Area?
Service Board
What version of ServiceMax are you on?
20.1
1 Comment
brenoburks
Pastry Chef
Pastry Chef

Our users like existing process of opening in a new window as they work on dual monitors. They can have Service Board on one monitor and work in Salesforce on the other.

Maybe some way of configuring the redirect behaviour would be beneficial for different use cases.