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Enable the ability to see multiple Work Orders at the Same Location on the Dispatch Console Map

Enable the ability to see multiple Work Orders at the Same Location on the Dispatch Console Map

Enable the ability to see multiple Work Orders at the Same Location on the Dispatch Console Map

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Currently there is no way to see multiple Work Orders that exist at the same Location on the Dispatch Console map. The Service Board has this functionality, referred to as "spidering". This is a valuable feature as it indicates to the Dispatcher that more than one Open WO exists at the same location, and this will assist them in identifying these WOs for dispatch to the same technician. 

Without this feature, dispatchers will miss out on these opportunities which can result in multiple trips to the same customer location and overall field service inefficiencies. 

Since the Service Board has this functionality, it seems that this is a potential capability of the Dispatch Console. We are asking for this "spidering" functionality to be added to the Dispatch Console to increase our dispatch, scheduling, and field service travel efficiencies. 

What is the underlying problem do you intend to solve with this idea?
Identifying opportunities for bundling multiple field service events into one trip for one technician.
How is the problem being addressed today, if at all?
We have some reporting workarounds and sometimes technicians will deal with this offline. But in general we miss these opportunities to bundle WOs.
Product Area?
Dispatch Console
What version of ServiceMax are you on?
18.3
1 Comment
Product Team
Product Team
Status changed to: Not Planned

Thanks for your comment @stuartmblake.  For DC at this time, the only major change will be a conversion to DC HTML5.  Beyond that, we do not have any plans to enhance the DC.  As you mentioned, this is available in Service Board incase you would like to explore that option.