When using Dispatch console to schedule indirect activities - helpdesk, trainings, meetings, vacations, public holidays etc.
As a dispatcher/supervisor/manager/coordinator, I want the system to be able to schedule a single event for multiple people at the same time.
Examples: • A training or meeting that several people attend at the same time. • A group of people that is doing helpdesk the same day/week etc • Public holidays that are valid for a group of people So that the scheduling process will be more efficient and consume less resources.
What is the underlying problem do you intend to solve with this idea?
So that the scheduling process will be more efficient and consume less resources.
How is the problem being addressed today, if at all?
This today requires the users to create an event for every single resource