Event Bulk Entry in the Dispatch Console

Event Bulk Entry in the Dispatch Console

When using Dispatch console to schedule indirect activities - helpdesk, trainings, meetings, vacations, public holidays etc.

As a dispatcher/supervisor/manager/coordinator, I want the system to  be able to schedule a single event for multiple people at the same time.

Examples:
• A training or meeting that several people attend at the same time.
• A group of people that is doing helpdesk the same day/week etc
• Public holidays that are valid for a group of people
So that the scheduling process will be more efficient and consume less resources.

What is the underlying problem do you intend to solve with this idea?
So that the scheduling process will be more efficient and consume less resources.
How is the problem being addressed today, if at all?
This today requires the users to create an event for every single resource
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
3 Comments
Product Team
Product Team

Hi Richard - Thanks for the submission.  Yes, we are planning this for the new Dispatch Console (DC2). 

Product Team
Product Team

Just a quick update: We are seeking to address this idea by Release 19.2

Product Team
Product Team
Status changed to: Duplicate

Thanks for your feedback. This would certainly make dispatchers more efficient. 

We are tracking it via this idea: