As we have a complex installed Base and our engineers should be in multiple service territories. As this isn't possible would would like to have the possibility to create flexible filters in the Service Board.
Engineers could be present in different filters.
Filters should be created by the end user self for personal use or by the Service Board Admin to be used by the organization.
Filters based on different criteria like product line, area, as required, type engineer, province, service manager etc
Overall the admin could ad the qualification criteria, so if the WO is highlighted the filter on the Service board will only show engineers with the required qualification
Having the possibility to drill to detail selection, meaning, coming from an area, to a product group, to a specific instrument line.
What is the underlying problem do you intend to solve with this idea?
Service Territory can't provide the required flexibility for the filters
How is the problem being addressed today, if at all?