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Hover Feature on Technicians in Dispatch Console

Hover Feature on Technicians in Dispatch Console

Hover Feature on Technicians in Dispatch Console

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It would be nice to have the hover feature in the Dispatch Console added to include Technicians in order to get a quick view of their phone number, email address when selecting a tech to add to a Work Order.

What is the underlying problem do you intend to solve with this idea?
Give Dispatchers the ability to quickly view needed information about the Technician when assigning to Work Orders
How is the problem being addressed today, if at all?
N/A
Product Area?
Communities Scheduling & Dispatch
What version of ServiceMax are you on?
Spring 15
3 Comments
Nicole_Guzzo
Community Manager
Community Manager

Hi Jonathan Weiner​!

I feel like you might be interested - we're having a Design Time on the upcoming Dispatch Console 2.0 on June 12th.

See our event for more details: Design Time: Dispatch Console 2.0 - Overview, Demo and Beta Program and RSVP yes for a calendar invite!

gabriele_bodda
Product Team
Product Team
Status changed to: Under Consideration

We do not plan to make further enhancements in DC1, but we will consider this idea as we move forward with Service Board.

mayhul
Product Team
Product Team
Status changed to: Not Planned