We have a unique need to indicate on the service board the on-call schedule of a technician since the oncall assigment has a high level of variability of the team, we would like to have this scheduled by a service manager or back office person. This is separate from their normal work schedule and involves 1 or more technicians in a territory/region to be available before and after normal working hours, weekend and holidays. It would be great to have a way to manage and visualize this on the service board so that a dispatcher/planner can see who the on-call technician is for a given territory/region Additionally it would be great to have this considered when utilizing recommended resource.
What is the underlying problem do you intend to solve with this idea?
Quickly finding who the technician on call is for a given territory/region on the service board.
How is the problem being addressed today, if at all?