I would like to be able to create groups in the service board independent of teams. So I can see their workload in the service board and based on that decide to assign it to an FSE or perhaps do an optimization of WO's so that at the end all WO's will be covered.
Example for groups could be based on Area, but at the same time of a collection of different types of instruments. Adding engineers could be done based on criteria like qualifications but also individual selection.
In this way the dispatcher will be able to optimize execution WO's.
What is the underlying problem do you intend to solve with this idea?
I would like to see groups in Service Board without having yet an assignment done
How is the problem being addressed today, if at all?