cancel
Showing results for 
Search instead for 
Did you mean: 

Individual groups in Service Board

Individual groups in Service Board

Individual groups in Service Board

0 Likes

I would like to be able to create groups in the service board independent of teams. So I can see their workload in the service board and based on that decide to assign it to an FSE or perhaps do an optimization of WO's so that at the end all WO's will be covered.

Example for groups could be based on Area, but at the same time of a collection of different types of instruments. Adding engineers could be done based on criteria like qualifications but also individual selection. 

In this way the dispatcher will be able to optimize execution WO's.

What is the underlying problem do you intend to solve with this idea?
I would like to see groups in Service Board without having yet an assignment done
How is the problem being addressed today, if at all?
Not yet
Product Area?
Service Board
Tags (1)
3 Comments
mayhul
Product Team
Product Team
Hi Rob - Have you explored Territories as that allows you to group based on not just geography but also other attributes? The resources within each Territory are then synced from ServiceMax to Service Board.
onclinr
Sushi Chef
Sushi Chef

Hi, yes for sure, but as our engineers are trained on different instruments they need to be in different groups and that I can't achieve with territories.

mayhul
Product Team
Product Team
Status changed to: On The Roadmap

Planned for 21.1 as part of Resource List Filter.