The current behavoiur for Dispatch console views is that sort column and sort order for Work Order Views are not persisted and not controlled by the sort options saved for queues. However, the sort column and sort order for the three top Work Order Views configured in Counters tab in Configure Coloring of Work Order Grid dialog box are remembered within and across sessions.
Is it possinle to change this behaviour so that the sort column and sort order are remembered for all views?
What is the underlying problem do you intend to solve with this idea?
Sorting order is currentlyh not remebered for all views
How is the problem being addressed today, if at all?
It is not address, users have to manuall sort the views each time