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Make Overlapping Events on DC more visible

Make Overlapping Events on DC more visible

Make Overlapping Events on DC more visible

Overlapping Events on DC are hidden/difficult to find

When short duration events are beneath long duration events on the DC, and the long duration event is selected, the short duration event becomes hidden.

To make it reappear over the long duration event again the user must remember to refresh the Gantt chart. GE Dispatchers are worried that they will not see events since they are hidden and may not remember to refresh the bottom Gantt chart.

Request is to improve this by setting an auto refresh or develop another method that always shows dispatchers that there is an overlapping event.

What is the underlying problem do you intend to solve with this idea?
Improved process to show dispatchers that there is an overlapping event
How is the problem being addressed today, if at all?
workarounds
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 15
2 Comments
Product Team
Product Team

This is on the roadmap and should be addressed with the release of Service Board in 19.1. SB will ensure that overlapping events or events that occur at the same time do not obscure one another.

This idea appears to be a duplicate of https://community.servicemax.com/t5/Work-Planning-Scheduling-Ideas/Show-Re-assignn-Multiple-Work-Ord...

Product Team
Product Team
Status changed to: Duplicate

Duplicate of this idea: https://community.servicemax.com/t5/Work-Planning-Scheduling-Ideas/Show-Re-assignn-Multiple-Work-Ord...

And definitely addressed by Service Board with release 19.1.