Showing results for 
Search instead for 
Did you mean: 

Mass dispatch functionality

Mass dispatch functionality

Mass dispatch functionality


Our PPM( Preventive Maintenance Maintenance) dispatchers have raised a requirement to be able to mass dispatch/select a list of PM work orders and dispatch to a team/technician in a single instance. The current method of dispatching each PM work order based on the PPM schedule, area of work, business unit and type of asset is becoming very cumbersome. With PM work order getting generated for each asset to track PPM traceability, please recommend a suitable solution for dispatching of a list of work orders/mass dispatching

What is the underlying problem do you intend to solve with this idea?
SImplify the dispatching process
How is the problem being addressed today, if at all?
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Winter 18
Product Team
Product Team
Status changed to: Under Consideration

Hi @ncolangiuli, thanks for your feedback. We are considering several options around scheduling multiple jobs at once and particularly around scheduling future PM jobs.

Using the optimizer is generally a good option for jobs in the next few weeks, but we would like to make the process more interactive (rather than running in the background) and introduce a rule-based option for jobs further into the future (i.e. outside the horizon of the optimizer).

We will update this idea as we move forward with the design.


Product Team
Product Team
Status changed to: Delivered

Options available in Service Board:

Bulk Scheduling

Long Term Planning (also available in DC with Optimax)