Plot on Map


I am trying to set up plotting within our organization.  I have performed the following steps but still can't see a plot on the Dispatch Console for a Work Order:

  • Location has Latitude and Longitude
  • I manually entered the values in the work order for Latitude and Longitude
  • I have a Dispatch Console view to filter for just this Primary Territory
  • I see the Work Order on the Dispatch Console
  • When I "Show Record" from the Dispatch Console, I can see the Latitude and Longitude values
  • When I Plot On Map, the Work Order does not appear on the map

What am I doing wrong?  Can someone help me?

What is the underlying problem do you intend to solve with this idea?
Setting up Plot capabilities on Dispatch Console
How is the problem being addressed today, if at all?
Not being addressed.
Product Area?
Communities Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 17
Customer Success Team
Customer Success Team

Guy Tanguay​  Hi, Guy!  Would you mind posting this as question?  I think folks might be missing it here on the Ideas Exchange.

Product Team
Product Team
Status changed to: Product Team Review

@guytang @lisa_mercer could you please follow up on this item via the Discussion Forum or via Customer Support? We will have to close this thread as it is not an idea other customers can vote on.

Product Team
Product Team
Status changed to: Duplicate

Closing this thread as I've seen the post on the Forum.