It would be nice to gauge the time and distance between techs and work orders so that better expectations can be set with customers and technicians
This is an interesting idea, but it would help if you can specify at what point in the business process you are hoping to see this information. Some examples listed below, please add your intended meaning if your intent is not listed:
Thanks for reaching out! Could you show me where the “Route Technician’s Day” is- I do not see that in the Dispatch Console but would love to investigate.
Option 2 best fits my intended meaning. We would like to be able to see miles and time to be able to schedule the technician appropriately- if they are 3 hours from the work order location we wouldn’t want to schedule them at 8 AM kind of scenario.
2. When you choose a Work Order (WO) on the work order grid in the dispatch console, run the technician search, then click on one of the technician balloons that appears on the filtered map view of tech locations. In this case, would you want to show:
Distance/time between Tech's current GPS location and WO location?
Distance/time between tech's home address and WO location?
As for the distance and time I would like both! I would like to be able to determine between any 2 points I select and see the time and distance. If I only had one option though I would go for option 2- the Distance/time between tech's home address and WO location.
If option 2 is not something that could be put into process then option 3 could be a feasible workaround.
Happy to discuss further! Thank you for reaching out and taking the time!
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Hi heather strangeflower, I hope the image below helps to answer your question about how to Route a tech's day. Unfortunately, it isn't appearing inline, but if you click, you should be able to download it and view it locally on your computer. Sorry for the technical confusion there.
As an update, my scenarios were not well structured, given that in the newer versions of the DC, we already offer the ability to choose whether to show technician location balloons on the map when running technician search for 'Home', 'Current Location', or 'Both'. So, if we allowed you to see drive time and distance when clicking on a 'Technician Balloon', we would actually be giving you feature 2.1 and 2.2 from my original question. (You could get distance from either a tech current location balloon, or a tech home location balloon).
With that clarification in mind, I have attempted to summarize your request as I understand it:
When you choose a Work Order (WO) on the work order grid in the dispatch console, run the technician search, then click on one of the technician balloons that appears on the filtered map view of tech locations. In this case, would you want to show:
When you drag and drop a WO onto the calendar of a technician. You would like it to show:
Please just confirm that this is your request so that people know exactly what they are voting for, or reply with whatever corrections are needed to properly define your request.
This is perfectly written Mr. Bennett.
Thank you for your time and attention to this!
Please let me know what else I can do to get this into play!
With release 19.3 Service Board covers all the scenarios described below.
Hence marking as Delivered.
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