Super Dispatchers need the option to be able to define what they want the team collapse state to be. For example something like 4 options:
- Leave teams as per users last saved setting (So do not change
- Collapse all teams
- Expand all teams
- Set teams to the same as the super dispatchers (same one expanded and same ones collapsed)
Could this be included in the DC2 solution?
Terri Kennelly Nicola Griffin-Seaby Mirza Alagic Mala R Mayhul Jain
Thanks for sharing this idea Richard Lewis. By GA, we will definitely persist team settings as defined by the users last session. I'd like to understand the reasoning behind having the super dispatcher drive this? Is it primarily due to the performance/loading of events (you mentioned "long initial launch") or any other reasons behind it?
HI Mayhul, this may be better discussed on a call if we could grab 15 minutes?
Moving this to "Under Consideration" as Service Board will initially not allow Admins to predefine the default collapsed/expanded set of Teams of each dispatcher. We can consider this idea as we move forward with the new design.
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