Push dispatch console settings should have option for team collapse state

Push dispatch console settings should have option for team collapse state

Super Dispatchers need the option to be able to define what they want the team collapse state to be. For example something like 4 options:

- Leave teams as per users last saved setting (So do not change

- Collapse all teams

- Expand all teams

- Set teams to the same as the super dispatchers (same one expanded and same ones collapsed)

Could this be included in the DC2 solution?

Terri KennellyNicola Griffin-SeabyMirza AlagicMala RMayhul Jain

What is the underlying problem do you intend to solve with this idea?
Pushing out dispatch console settings overwrites the settings for teams collapsed or expanded
How is the problem being addressed today, if at all?
Users have to sit through a long initial launch of the console and then manually collapse the teams and then restart the dispatch console.
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Winter 17
Product Team
Product Team

Thanks for sharing this idea Richard Lewis​.  By GA, we will definitely persist team settings as defined by the users last session.  I'd like to understand the reasoning behind having the super dispatcher drive this?  Is it primarily due to the performance/loading of events (you mentioned "long initial launch") or any other reasons behind it? 

Staff Chef richard_lewis
Staff Chef

HI Mayhul, this may be better discussed on a call if we could grab 15 minutes?

Regards, Richard

Product Team
Product Team
Status changed to: Under Consideration

Moving this to "Under Consideration" as Service Board will initially not allow Admins to predefine the default collapsed/expanded set of Teams of each dispatcher. We can consider this idea as we move forward with the new design.