Retain Dispatch column sorting setting

Retain Dispatch column sorting setting

We adapted the Alias with a follow up number to visualize the engineer "regions" in the benelux so the call dispatcher sees immediately if there is engineer availability.

But every time you have to click on the Alias column to get the right order again, it's not remembered. We would like to see this improved!

ISSUE-01984.jpg

What is the underlying problem do you intend to solve with this idea?
dispatch console will remember settings automatically
How is the problem being addressed today, if at all?
no solution, to much effort to every time change the sort oreder.
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team
Status changed to: Not Planned

Hi Jeroen, thanks for your feedback. As you probably know we do not plan to make further enhancements to DC1, as Service Board will be GA with release 19.1. 

The ability to quickly find the right resource is central to the design of Service Board, with a particular focus on fast and powerful search capabilities. We look forward to receiving your feedback on the new approach.