We adapted the Alias with a follow up number to visualize the engineer "regions" in the benelux so the call dispatcher sees immediately if there is engineer availability.
But every time you have to click on the Alias column to get the right order again, it's not remembered. We would like to see this improved!
Hi Jeroen, thanks for your feedback. As you probably know we do not plan to make further enhancements to DC1, as Service Board will be GA with release 19.1.
The ability to quickly find the right resource is central to the design of Service Board, with a particular focus on fast and powerful search capabilities. We look forward to receiving your feedback on the new approach.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.