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Scheduling pop-up window cannot be moved to see calendar underneath

Scheduling pop-up window cannot be moved to see calendar underneath

Scheduling pop-up window cannot be moved to see calendar underneath

Whenever you open the WO on the DC-HTML version, the pop-up window is too big and it covers the current event schedules on the Technicians calendar. You cannot minimize it, nor move it anywhere on the screen. 

What is the underlying problem do you intend to solve with this idea?
Potential double booking on the technician you will assign the WO to.
How is the problem being addressed today, if at all?
Look at the available dates of the Technician you intend to assign the WO to before assigning the WO to the tech.
Product Area?
Dispatch Console
What version of ServiceMax are you on?
20.1
Tags (1)
4 Comments
Line Chef
Line Chef

I saw the same issue during usage of the dispatch console.

Product Team
Product Team
Status changed to: Product Team Review
 
Product Team
Product Team

Hi @rfoster2007 and @efoerster, thanks for your feedback.

Could you please share in what situations you would have liked to move the pop up out of the way? 

The pop up is designed to appear after the dispatcher has dropped the WO at specific time for a specific tech, so in theory the availability of the technician has been reviewed before the pop up appears. My guess is that the dispatcher may not be sure of having dropped the WO at the right time, and needs a quick peek to refresh his or her memory. Is that it, or is there more?

Thanks!
Gab 

Grill Chef
Grill Chef

@gabriele_bodda Yes, you are correct. This is just to ensure that the WO is dropped on the intended/correct spot on the calendar so that the dispatcher could easily confirm it and avoid error message upon saving in case the dates or time got move in a single stroke unintended.