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Service Board - Ability to customize picklist Soft Order

Service Board - Ability to customize picklist Soft Order

Service Board - Ability to customize picklist Soft Order

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It should be possible to configure the Sort Order of picklist values in Service Board or it should automatically retrieve the Sort order from the Salesforce Environment if possible.

 

We have various picklist values on the Appointment "Status" picklist field like.

Pending
Confirmed
Declined
Overdue
Canceled

and the above demonstrated order of the picklist values are the most intuitive order in which they are sorted in Salesforce.

However, Service Board seems to randomly show these fields and ServiceMax Service Board developers have stated that this cannot be configured in Service Board. The order in which service board shows these is.

Pending
Declined
Canceled
Overdue
Confirmed

What is the underlying problem do you intend to solve with this idea?
Match sort order to Salesforce and provide intuitive order
How is the problem being addressed today, if at all?
No solution exists
Product Area?
Service Board
What version of ServiceMax are you on?
20.1
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