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Service Board | Travel Time not Calculated when Coordinates are missing

Service Board | Travel Time not Calculated when Coordinates are missing

Service Board | Travel Time not Calculated when Coordinates are missing

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When Travel Time Calculation is performed on Recommend Resources. It first considers the Current or Preferred Date/Time and then looks for existing Appointments or Events on that day if if there are then it is calculating the Travel Time from that Appointment or Event. However, if that Appointment or Event does not have coordinates populated then it fails instead of using the next method which is GPS coordinates and then Default Location.

 

The impact is huge as our engineers travel easily up to 1000 miles/kilometers away from home

What is the underlying problem do you intend to solve with this idea?
Travel Time not Calculating
How is the problem being addressed today, if at all?
No real solution if you use preferred date time to find the nearest match
Product Area?
Service Board
What version of ServiceMax are you on?
20.1
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