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ServiceMax Migration Tool: Migration of Dispatch processes / configurations

ServiceMax Migration Tool: Migration of Dispatch processes / configurations

ServiceMax Migration Tool: Migration of Dispatch processes / configurations

Currently the ServiceMax Migration tool does not support migration of Dispatch Processes or Configuration Items. Some large enterprise customers have a large set of configuration items that need to be manually reconfigured through a new org or loaded through data loader.

Support for the following processes would be a major help.

Configuration items related to Dispatch Console such as Event Hover Rules, Event Subject Rules, Dispatch Console Field Updates, Dispatch Console Views, and Dispatch Console Hovers

Dispatch Processes, and associated configurations such as MTTS Rules, Territory Match Rules, Booking Windows, SLA Terms, Technician Eligibility Rules, and Skill Match Rules.

Product Area?
Communities
What version of ServiceMax are you on?
Summer 16
4 Comments
Employee
Employee

Looks like Dispatch Console views can now be migrated as of Winter 16. 

Roast Chef
Roast Chef

have you tested this yet?

haven't gotten a chance to play around on new version yet - but am curious as this would be great tool to utilize

Employee
Employee

Yes, I tested and it works fine.  I have only migrated one small set though.

Roast Chef
Roast Chef

appreciate the response