Currently the ServiceMax Migration tool does not support migration of Dispatch Processes or Configuration Items. Some large enterprise customers have a large set of configuration items that need to be manually reconfigured through a new org or loaded through data loader.
Support for the following processes would be a major help.
Configuration items related to Dispatch Console such as Event Hover Rules, Event Subject Rules, Dispatch Console Field Updates, Dispatch Console Views, and Dispatch Console Hovers
Dispatch Processes, and associated configurations such as MTTS Rules, Territory Match Rules, Booking Windows, SLA Terms, Technician Eligibility Rules, and Skill Match Rules.