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Shift working time

Shift working time

Shift working time

I would like to be able to shift the working hours on a working day in the Service Board or on the Go App to be able to visualize this change and make it possible that WO can be planned based on that. It also shows when you are NOT working on that day(s).

For example instead of 08:00 - 17:00 would be shifted to 12:00 - 21:00. The dispatchers know then that I am not available in the morning. But will be working late.

It would be great if we can have this also for multiple days.

Shift plan isn't providing us enough flexibility in this direction

What is the underlying problem do you intend to solve with this idea?
Showing when you will work, but also whan you will not be working due to the shift
How is the problem being addressed today, if at all?
Not or by blockers (placeholders)
Product Area?
Service Board
What version of ServiceMax are you on?
Product Team
Product Team
Status changed to: Under Consideration

@onclinr - Agreed this is useful.  We have this on our backlog in the form of Shift Exceptions which would allow Dispatchers to easily make changes to the existing schedule.  I will let update this once we have committed this to a release. 

Product Team
Product Team
Status changed to: On The Roadmap

Planned for 21.1