Show / Re-assignn Multiple Work Orders on the same day/time

Show / Re-assignn Multiple Work Orders on the same day/time

It happens that multiple work orders are assigned/scheduled to the same Technician for the same time. For example when a Technician visits a plant and has to execute multiple jobs at that plant and it is not yet know in which order this will occur.

The bottom half of the dispatch console is currently not able to display these multiple assignments like the salesforce calendar and instead it puts them on top of each other. Drag and drop to re-assign the already scheduled event is then not possible if the work order is covered by another one. Instead we would have to lookup the work order in the top half of the screen, un-assign it and then assign it again.

It would be good to see that the dispatch console is enhanced so that it can show simultaneously planned work orders.

In the top half of the screen where there is a work order with a little arrow, the option reassign is not visible there. It would be good to have the ability there to reassign/re-schedule it easily by selecting the technician and date and time instead of using drag and drop which can be tedious.

What is the underlying problem do you intend to solve with this idea?
Give a good overview of what has been scheduled for technicians on a day and prevent mistakes and improve how time is shown and managed in the dispatch console.
How is the problem being addressed today, if at all?
Dispatch Console does not handle multiple scheduled work orders for the same technician on the same day at the same time, for example multiple all day events as time is not yet clear.
Product Area?
Scheduling & Dispatch
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team

This is on the roadmap and should be addressed with the release of Service Board in 19.1. SB will ensure that overlapping events or events that occur at the same time do not obscure one another.