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Support Driving Time for Non WO Event in Dispatch Console

Support Driving Time for Non WO Event in Dispatch Console

Support Driving Time for Non WO Event in Dispatch Console

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If there is any space left in the gantt to assign another WO to the technician after the last Non-WO event, the dispatcher will not be able to do so as the Optimax adds some additional time to the already existing Non-WO event as the travel time to home, which ends up utilizing the otherwise empty space in the gantt.

https://community.servicemax.com/t5/Work-Planning-Scheduling/Non-WO-Events-being-rescheduled-by-the-...

@thukkaramp 

@SMAX_1 

What is the underlying problem do you intend to solve with this idea?
Usability and efficiency of Dispatch Console
Product Area?
Dispatch Console
What version of ServiceMax are you on?
20.1
2 Comments
mayhul
Product Team
Product Team

@Tamaki_Sato  - At this time, we are not adding any further enhancements to DC.  This is available in Service Board though.  

mayhul
Product Team
Product Team
Status changed to: Not Planned