assignment proposal considering availability of engineers

assignment proposal considering availability of engineers

During the assignment proposal for identifying the most suitable engineer the tool should be able to consider the availability of the engineers so that occupied or reserved engineers are excluded. (beside the standard selection criteria like qualifications)

What is the underlying problem do you intend to solve with this idea?
having a long list of engineers but not all are having availability for doing the WO within the time limits
How is the problem being addressed today, if at all?
Not yet
Product Area?
Service Board
Tags (2)
5 Comments
Product Team
Product Team
Its a fair request and one that we have heard before. The challenge is more with the timeframe than anything else. Would you have the preferred start/end times defined? If so, is that a fairly hard constraint that would work within - i.e. you do not want to see any other resources who's appointments you could potentially adjust?
Grill Chef
Grill Chef

So, as this most of the times is a repair visit the start time is right now. End time would be depending 1-2 days. But the goal is ASAP. In our old solution it could show a smaller list of engineers best ranked on top) but then for multiple days depending on the end time. 

Product Team
Product Team

@onclinr - A quick update - for 20.2, we are working on a new feature called Propose Timeslots (name to be finalized).  It will use our optimization engine to determine best resources that will include availability (as well as other constraints like skills, product expertise, etc).

Product Team
Product Team
Status changed to: On The Roadmap
 
Product Team
Product Team
Status changed to: Delivered

Changing this to Delivered as this feature (known as Appointment Proposals) is now available in your sandbox and production tenants.  To find more details on how to enable this, please refer to https://help.servicemax.com/search/#q/Enabling%20Appointment%20Proposals

Please let me know if you have any questions.