As of last sunday users in our organization (whether inside our global corporate network, or working from outside) are reporting significant increase in response times when SFWs load on page layouts and when launching the Dispatch Console. Is anyone else seeing the same happening?
We are also experiencing slow speeds. But we have to analyse what the root cause is: Network , Salesforce servers or our code that is used in each step of the process. We asked our users to document in which steps they experience the slow speed. In order to document well and to ensure we are chasing the correct solutions.
Hello Ivar. We were experiencing slowness in both the dispatch console and also in case load times. ServiceMax support has been working with us to troubleshoot for a few days and has made some recommendations about how to optimize DC performance. Yesterday, Salesforce finally admitted that they had been experiencing performance degradation for the previous 3 days on their NA19 instance which we are on.
As of yesterday evening, they updated us to let us know that it has been resolved. I did some quick testing and it seems to have improved. If you continue to experience any issues, please contact your Salesforce rep.
In our organization we are always experiencing slow speed in SFM loading. It could take between 10-20secs to load. Are that happening to you?
For the other hand, salesforce is running fine, as always, the salesforce layouts are taking up to 2 seconds to load.
SFMs do always run somewhat slow yes, but the particular problem we had was due to a performance degradation on our SF instance as identified and communicated on trust.salesforce.com a few days after we started experiencing the issue. When that was resolved our response times went back to expected and more acceptable levels.
Ívar Gunnarsson - Force.com Solution Architect
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