Employee
Employee

Dispatch Console Routing

Looking at the 'Show Route' feature in the dispatch console it seems that if you are using GPS or updating the techs location via the iPad the route will be based off of the technicians current location even for future dates. 

Has anyone found a way to show the route for today based on techs current locations and based off of their home locations (technicians address not lat/long) for future dates?

Employee
Employee

Re: Dispatch Console Routing

Boniface Lobo‌ , Colby Lavin‌, Mike Monin‌,

This question is tied to the Home Base topic we discussed earlier on a previous post. Service Org: Home Base

Trying to confirm that in the Spring '15 release the Home Base functionality will resolve this issue. So will a Home Base that is applied to a tech record result in the ability to be able to route off a current location (lat/long on tech record) today, but for future dates route based off of the Home Base?

0 Likes
Reply

Re: Dispatch Console Routing

Hi Stephen Lortscher​ - Were you able to get your question answered or find a viable solution for this?  Interested in hearing your thoughts and feedback!

0 Likes
Reply
Employee
Employee

Re: Dispatch Console Routing

Chris,

It is better in Spring 15, the routing will show based off the home location. 

Unfortunately it now only routes off of the home location and will not let you see a technicians current location, this is still better than what it previously was but some important functionality was lost in the change.

0 Likes
Reply