On my dispatch console, i can see all the work orders assigned to a specific queue, whether those WOs are Open, on Hold, or in a Closed status.
How can i configure the dispatch console to show only the active WOs? i.e all the work orders in any status except of those that are already closed (Order status = WO closed)?
Thanks in advance.
You could create a custom Dispatch Console view that will not show closed Work Orders.
ServiceMax Setup -> Dispatch Management -> Dispatch Console Views