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Events in the 'Configure Technician View' list within the Dispatch Console

Roast Chef
Roast Chef

Events in the 'Configure Technician View' list within the Dispatch Console

Can I add to, or edit, the list of Event Subjects shown in the list within the 'Configure Technician View' window in the Dispatch Console?

Everything I can find seems to indicate that it is a fixed list, is this true?

thanks

mark

Re: Events in the 'Configure Technician View' list within the Dispatch Console

mark.taylor‌,

If you mean the colorization options for Driving, Work Order, Related to Other object records and Default then I'm afraid the answer is that the list cannot be changed. However, the good news is that you can create custom event colorization rules just above that list. See below for an example where events with a subject of "email" will be rendered as neon green. You could get a bit more creative with your rule (and certainly choose a nicer color) but does that give you some ideas?

DC-EventColorRule.jpg

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Grill Chef
Grill Chef

Re: Events in the 'Configure Technician View' list within the Dispatch Console

Chris. This post and the included image was very helpful. Thank you for posting the clarification.