Hi Michael Majerus , have you considered using Chrome for Business? This will allow you to prevent the auto upgrade that often causes bugs/changes like this to be automatically pushed to all users. You can then control the upgrade process and push out upgrades when a chrome version is tested and approved. We haven’t used it but have posited it as a solution to this problem.
Thanks Richard Lewis. We just became a "Google house" about a year ago and I bet we have Chrome for business but haven't configured this feature yet. We should definitely look into this internally.
I am hoping that ServiceMax will more closely monitor and communicate out in advance any potential impacts from the platforms on which they are dependent- Salesforce and Google Chrome. Ideally, these impacts would be mitigated and the solutions communicated well in advance to minimize any service disruption. Of course each individual customer can scramble to find our own work-arounds like George Mullins found, but really this should have come from SMax weeks before the Chrome update. Thanks again for the Chrome for business tip!
Michael Majerus I'll definitely share this feedback in my regular communications with the teams that would have input/control over this.
There are some other options you could consider:
1. It is possible to have your administrator add URLs to the Allow list for Flash. This is how we manage it. You need to have them add the url of the DC.
2. As an early warning system, we have some IT associates supporting ServiceMax run the beta version of Chrome so we can catch new 'features'. I think beta is about 2-4 weeks ahead of the official release.
I am using Version 70.0.3538.22 (Official Build) beta (64-bit) and I just verified it is still working.
Angel, we see the same that the flash is gone:
I am going to be opening a support ticket...as my users are experiencing challenges as chrome updates on their computers.