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Getting the error message "Salesforce session is invalid. Dispatch console will close now."

storres
Sushi Chef
Sushi Chef

Getting the error message "Salesforce session is invalid. Dispatch console will close now."

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We have a few users that are getting the error message above when they are using the Dispatch Console.  It forces them to close out of it and relaunch it again.  Anyone else having this issue or know why it is happening?

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christopher_mik
Employee
Employee

Re: Getting the error message "Salesforce session is invalid. Dispatch console will close now."

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Hi Susan,

Great question and one that comes up occasionally. 

Since dispatch console is launched in child window, and if Parent window is closed after child window is opened, session is no longer valid, hence dispatch console times out.

To make the dispatch console work with the normal configured session time, the main parent window should be kept open. 

Thanks,

ChrisM.

crt_chrism​

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christopher_mik
Employee
Employee

Re: Getting the error message "Salesforce session is invalid. Dispatch console will close now."

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Hi Susan,

Great question and one that comes up occasionally. 

Since dispatch console is launched in child window, and if Parent window is closed after child window is opened, session is no longer valid, hence dispatch console times out.

To make the dispatch console work with the normal configured session time, the main parent window should be kept open. 

Thanks,

ChrisM.

crt_chrism​

View solution in original post

victor_pedroni
Grill Chef
Grill Chef

User Reply Getting the error message "Salesforce session is invalid. Dispatch console will close now." victor_pedroni

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Hi @storres,

I know it's been 5 years, but if this reaches you please checkout and like the idea below. It's about updating the DC to run while any session is active instead of relying on the parent window. Better late than never. 

 

https://community.servicemax.com/t5/Work-Planning-Scheduling-Ideas/Dispatch-Console-Session-Timeout-...

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