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Getting the error message "Salesforce session is invalid. Dispatch console will close now."

Sushi Chef
Sushi Chef

Getting the error message "Salesforce session is invalid. Dispatch console will close now."

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We have a few users that are getting the error message above when they are using the Dispatch Console.  It forces them to close out of it and relaunch it again.  Anyone else having this issue or know why it is happening?

1 Solution

Accepted Solutions

Re: Getting the error message "Salesforce session is invalid. Dispatch console will close now."

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Hi Susan,

Great question and one that comes up occasionally. 

Since dispatch console is launched in child window, and if Parent window is closed after child window is opened, session is no longer valid, hence dispatch console times out.

To make the dispatch console work with the normal configured session time, the main parent window should be kept open. 

Thanks,

ChrisM.

crt_chrism​

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Re: Getting the error message "Salesforce session is invalid. Dispatch console will close now."

Jump to solution

Hi Susan,

Great question and one that comes up occasionally. 

Since dispatch console is launched in child window, and if Parent window is closed after child window is opened, session is no longer valid, hence dispatch console times out.

To make the dispatch console work with the normal configured session time, the main parent window should be kept open. 

Thanks,

ChrisM.

crt_chrism​

View solution in original post