Can you please tell me how I know if I have the 20.1 patch installed in my sandboxes so that I can test the HTML5 version of DC?
What version do I need to see in the package and how is it enabled in the configuration?
You can tell which version is installed by following these steps:
You should see the version number listed, but if not, click on ServiceMax. You will see the version number listed.
As for enabling Dispatch Console HTML5, see the online help docs here. Keep in mind this is a beta version in this 20.1 release.
I'm sorted now. Needed the April patch to build .36.