How do I add custom Event fields to the list of fields available for selection in the Dispatch Console Field Update section?
o make a custom Event field available for selection when setting the Dispatch Console Field Updates the field must exist on both the Activity and ServiceMax Event objects, share the same field type, as well as the same API name.
Example: A "Text" field on the "ServiceMax Event" and "Activity" objects labeled Additional_Comments__c .
To create a field on activities navigate to:
Your Name | Setup | Customize | Activities | Custom Fields
To create a field on the ServiceMax Event object navigate to:
Your Name | Setup | Create | Objects
Click on the name of the ServiceMax Event object, then scroll to the custom fields and relationships section.