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How do I grant users access to all devices in SFM?

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Line Chef
Line Chef

How do I grant users access to all devices in SFM?

I have 3 users configured in SFM. I want them to see all devices that are managed by the SFM. I thought making them all Admins (rather than device admins) would give them full access, but it does not. They can only see devices that are explicitly assigned to them.

 

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Pastry Chef
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User Reply How do I grant users access to all devices in SFM? johnw

@markevin123 

Are your devices Installed Products?

Which objects (or Records) are they not seeing the devices, ie., Cases, Work Orders, Installed Product,Dispatch Console.

is this on the web browser or Mobile device (iPad, iPhone etc..)

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Line Chef
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User Reply How do I grant users access to all devices in SFM? Katie5217

While adding a device in SFM from Device Discovery or manually adding, you can add users to whom you want to give access rights.

By default, only Admin users have access to all the devices.

 

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Line Chef
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User Reply How do I grant users access to all devices in SFM? alexflowa

Hi Mark,

While adding device in SFM from Device Discovery or manually adding, you can add users to whom you want to give access rights.

By default only Admin user have access to all the devices.

Alex

 

 

 


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Line Chef
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User Reply How do I grant users access to all devices in SFM? Hick1s

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Line Chef
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User Reply How do I grant users access to all devices in SFM? GBWhatsapp

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