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How to display multi-byte technician's name in DC in Winter 18

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How to display multi-byte technician's name in DC in Winter 18

In ServiceMax ver.18.10000.4 it seems Japanese (multi-byte) characters in Technician's name cannot be displayed  in Dispatch Console. If anyone have any idea to solve the situation, your advice will be very much appreciated.

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Pastry Chef
Pastry Chef

Re: How to display multi-byte technician's name in DC in Winter 18

Hello Hibiki Hirayama​. We just ran into this issue earlier this week. There is a DC setting which you can change which enables Japanese characters in the DC. I believe it will solve your issue. Loading the Correct Charset on the Dispatch Console for Double-Byte Characters (Japanese, Korean, Ch...

japanese​ dispatch console​ double-byte characters​