Are the time zone of Technicians versus Dispatcher time zone the same as in previous DC ? We are not using the business hours because of the time zone that can change from one mission to another one. Related - You mentioned timezone, how about the timezone of the technician if it is different to the dispatcher. What if the customer is in a different timezone. Is there a way to show that to minimise confusion.
Timezones are a definitely a tough issue to solve visually. For now, we are keeping it straightforward by having a timezone that the dispatcher can change directly from the Gantt view. We will be exploring additional designs with regards to timezones. Please provide additional use cases.
Is it possible to disallow overlaps? Related - Is there a feature to have a warning for overlapping events for the same FSR?
Validation for overlaps will be in place by GA.
And also a possibility to have the best probable/possible automatic overlap resolution.
Yes, that is a roadmap item.
If there is a conflict then does it show the assignments in separate lines or they are overlapped
In separate lines.
Can we scroll on the Gantt Chart and it will move the dates accordingly
Yes, assuming you move to the range of dates within your preset (e.g. daily, one week, four weeks, etc).
Will the dropdown list of daily/weekly view be manageable/configurable ?
Currently hardcoded but will be configurable by GA.
Assigning and Finding Work/Events
If you type in a specific work order number will it filter the gantt to only show that work order?
No but by Beta 2, we will have "Show on Gantt" available from the Work Order action menu.
If you assign a WO to 3 technicians and your start date of mission is delayed from 2 weeks can you move all your assignments in 1 time ?
Yes, that is a Beta 2 item.
Would we get the ability to perform recurring event scheduling for multiple FSRs?
In Beta 1, it can be done by the Admin only. By GA, it will be available to users on Dispatch App.
Unclear Questions that need more clarification
Is their paging/reloading on the gantt chart that hinders your workflows like on todays DC?
Not sure i understand - there is no pagination today. What do you mean 'hinders workflows'?
Here your event is 1hour long - what is the proposal to manage long mission like 1 week / 1 month / 6 month?
Can you elaborate? Is your question around how to assign and view a long job on the gantt?