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Schedule Optimization metrics required

Fry Chef
Fry Chef

Schedule Optimization metrics required

Hi Everyone,

@jamie_mckechnie @deepakpahariya @antonio_lemos @thukkaramp

We are looking for schedule optimization metrics to be enabled in service max  which gives a key performance indicators for measuring the efficacy of batch Schedule Optimization jobs.

This helps business to better track the below features as available in SMAX docs. (Reference:

  • Technician Utilization
  • Utilization Summary
  • Average Drive Time
  • SLA Violation
  • Skill Violation

As per SMAX support team, this feature was deprecated in 18.3 due to incompleteness. Please get this rolled off as early as possible. Thanks!

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